Dortmund Hex & Essen Hex

Shipping & Delivery

Orders will arrive on a wooden pallet or crate and will be delivered to the nearest location i.e. Kerbside delivery. The courier is unable to assist with unloading the items off the pallet, therefore once the pallet is delivered it is under your care to unload. If your property has restricted access please let us know at the time of ordering. Courier will contact you approx 1 hour prior to delivery and pallet orders will require a signature upon delivery. Smaller orders (less than 50kgs approx) will be sent by postal / small package courier services.




Ordering

As soon as your order has been placed with us and payment confirmed we will process your order for dispatch. It is the buyers responsibility to insure the quantities and products have been ordered. Mistakes or ammendments to your order should be made via: [email protected] or via tel: 042 9740278. We will do our upmost to change order prior to dispatch. Please allow for circumstances out of the companies control. E&OE. The management reserve the right to refuse any sale.

Returns & Replacements

We accept for return full un-opened boxes within 28 days from date of delivery. It is the customers responsibility to return goods to our main warehouse in Castleblayney. Goods returned will be inspected by our warehouse and must be deemed for for re-sale as a new condition.

Samples

We encourage our customers to avail of our free samples service. We can provide up to 3 samples FOC. Samples are pre-cut to approx 10x10cm size. If you require addition or larger samples please contact us. We would like to stress that samples will not give a full representation of the product and are provided to give a general appearance of the goods - but not so as to constitute a sale by sample. If you wish to view any product in more detail please visit our showrooms  where you will see products in large room setting.