Welcome to Irwin Tiles & Hardwood Flooring - Contact Us

Customer Service

Shipping & Delivery
Orders will arrive on a wooden pallet or crate and will be delivered to the nearest accessible location i.e.  Kerbside delivery. The courier is unable to assist with unloading the items off the pallet, therefore once the pallet is delivered it is under your care to unload.   If your property has restricted access please let us know at the time of ordering.  Courrier will contact you approx 1 hour prior to delivery and pallet orders will require a signature upon delivery.  Smaller orders (less than 50kgs approx) will be sent by postal/ small package courrier services.
Ordering
As soon as your order has been placed with us and payment confirmed we will process your order for dispatch.  It is the buyers responsiblility to insure the correct quantities and products have been ordered.  Mistakes or ammendments to your order should be made via:  salesirwinimporters@eircom.net    or via Tel:  042 9740278.   We will do our upmost to change order prior to dispatch.  Please allow for circumstances out of the companys control. E&OE.  The managment reserve the right to refuse any sale.
Returns & Replacements
We accept for return full un-opened boxes within 28 days from date of delivery.  It is the customers responsibility to return goods to our main warehouse in Castleblayney.  Goods returned will be inspected by our warehouse and must be deemed fit for re-sale as a new condition.
Samples
We encourage our customers to avail of our free samples service.  We can provide up to 3 samples FOC.  Samples are pre-cut to approx 10x10cm size.  If you require addition or larger samples please contact us.  We would like to stress that samples will not give a full representation of the product and are provided to give a general apperance of the goods - but not so as to consitute a sale by sample.  If you wish to view any product in more detail please visit our showrooms where you will see products in large room settings.
Pricing and Promotions
All orders and discounts/ sale items are provides at our discretion.
Variations and Characteristics
All our materials are of high quality and are supplied within Manufacturers tolerance limits of sizes, colour vartions, calibrations etc.  Tiles, Wood & Marble etc are all products of nature and therefore will naturally contain some or all of the following characteristics:  Colour variations, sizing variations, machinery imperfections etc.   We strongly reccommend that all our products are installed by experienced and competent fitters whom are responsible for conditions of site before installation.  Please be aware that when re-ordering shades and sizes can vary from batch to batch.
Damages/Shortages
We take great care in the preparation and packing of all our orders.  It is the customers responsibility to check for breakages and shortages and must be reported to us for investigation with 24 hours of delivery.
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