Returns & Refunds

Changed your mind? You have 14 days from receiving your order or the last item of it - to tell us you're cancelling, and another 14 days to get the goods back to our warehouse in Castleblayney. You can open a box to check the contents without losing this right, but we may reduce your refund if goods have been cut, laid or fitted.

We'll refund the price of the goods plus the standard delivery charge within 14 days of getting them back, to your original payment method. If you paid for upgraded delivery, we refund the standard rate only. You arrange and pay for return carriage  please contact us first, as most orders come back by pallet.

Beyond 14 days, we still accept full, unopened boxes in re-saleable condition for up to 28 days from delivery. Goods only, no delivery refund.

Free samples aren't refundable, as no payment is taken for them.

Faulty, damaged or wrong item? Tell us and we'll cover everything, including collection. For pallet deliveries, note any damage on the driver's paperwork before signing. Batch variation in shade and veining is normal in tile and stone and isn't a fault.

Start a return: your account or call +353 42 97 40278.