Terms of service

Ordering

As soon as your order has been placed with us and payment confirmed, we will process your order for dispatch. It is the buyer's responsibility to ensure the correct quantities and products have been ordered. Mistakes or amendments to your order should be made via sales@irwintiles.ie or by phone on 042 9740278. We will do our utmost to change an order prior to dispatch, but please allow for circumstances outside the company's control. E&OE. The management reserve the right to refuse any sale.

Samples

We encourage our customers to avail of our free samples service. We can provide up to 3 samples free of charge. Samples are pre-cut to approximately 10x10cm. Please note, if you order multiple samples of the same product, we will instead provide one larger piece. If you require additional or larger samples, please contact us.

We would like to stress that samples do not give a full representation of the product and are provided only to give a general appearance of the goods, not to constitute a sale by sample. If you wish to view any product in more detail, please visit our showrooms, where you can see products in large room settings.

Pricing and Promotions

All orders and discounts / sale items are provided at our discretion.

Variations and Characteristics

All our materials are of high quality and are supplied within manufacturers' tolerance limits for size, colour variation, calibration, etc. Tiles, wood, marble and similar materials are all products of nature and will therefore naturally contain some or all of the following characteristics: colour variations, sizing variations, and machinery imperfections.

We strongly recommend that all our products are installed by experienced and competent fitters, who are responsible for assessing site conditions before installation. Please be aware that when re-ordering, shades and sizes can vary from batch to batch.

Damages/Shortages

We take great care in the preparation and packing of all our orders. It is the customer's responsibility to check for breakages and shortages, and any issues must be reported to us for investigation within 24 hours of delivery.